SHIPPING & DELIVERY POLICY
At MUSE, we are committed to providing flexible and reliable delivery options. Below are our shipping rates and policies: Shipping Rates • West Malaysia: RM15 • East Malaysia: RM25 Free Delivery • Within Malaysia: Free delivery for orders above RM500. • International Orders: Free delivery for orders above RM1000. International Shipping • For orders below RM1000, shipping costs will vary depending on the destination. • Additional charges will be applied accordingly and communicated via email or WhatsApp after your order is placed. Processing Time • Orders will be processed within 24 hours upon payment confirmation. Delivery Timeframe • Within Malaysia: Estimated delivery is 3–7 working days, depending on your location. • International Orders: Delivery time varies by destination. Self Pick-Up Option • We offer a self-pickup option in Kuala Lumpur, arranged at a time that suits both parties. • Any costs incurred for self-pickup (e.g. Grab / Lalamove) shall be borne by the buyer. • Please contact us via email or WhatsApp to schedule a pick-up. Additional Notes • Tracking numbers will be provided once your order is shipped. • Ensure your address is accurate to prevent delays. For undeliverable packages due to incorrect address details, re-delivery charges will apply. • We are not responsible for delays caused by customs clearance or other unforeseen circumstances. For any inquiries, feel free to contact us via email or WhatsApp. Thank you for choosing MUSE!
EXCHANGE & REFUND POLICY
At MUSE, we are committed to delivering high-quality garments. Please note: •Wrong Items Delivered: If you receive an item different from your order. •Faulty Items: If the item has manufacturing defects or arrives damaged. In these cases, we provide refunds in the form of store credit only, which is valid for 12 months from the date of issue. Size Exchanges: We offer size exchanges, but the shipping cost for returning the item and resending the new size will be borne by the buyer. To request a size exchange, items must be returned no later than 7 working days from the date of receiving your order. Conditions for Returns & Exchanges: •Items must be unworn, unused, and in their original condition with tags attached. •Returned items must be free of makeup, perfume, stains, or any signs of wear. Please email us with the subject line: RETURN/EXCHANGE REQUEST and include your order number along with clear photos of the item(s). This helps us assist you as quickly as possible. Claims that do not meet these criteria may be rejected. Thank you for your understanding and for supporting MUSE!